Plumbing, Gas, Electrical & More!
QUESTIONS
SERVICE
SERVICES
Are You Experiencing a Maintenance Emergency?
Frequently Asked Questions
About your Emergency Call Out Needs
General
What areas do you cover?
We currently cover the North East of the UK.Please visit the postcode finder under this section and see your area within our catchment.If you're unsure please feel free to contact us.
Why do I need to verify my payment when making a payment online or over the phone?
Due to the adoption of the new 3D Secure 2.0 (also known as 3DS2) security standard amongst card providers, you’re now required to authorise your online payments. This is to reduce the risk of fraud and prevent the use of your credit or debit card without your authorisation.When making a payment using your credit or debit card online, you may now be asked to authorise it by your card provider. The authentication method varies between card providers, but this could be a code sent to your mobile phone, which you need to enter to complete your payment, or a prompt on your mobile banking app.
Why do I make 2 payments?
As part of our quality service at Rapid Response Tradesmen, the booking fee (paid by you whilst arranging your emergency call out) is paid directly to us. This is to utilise and have access to our emergency tradespeople saving you time and money by getting a pre-vetted quality tradesman immediately.
The tradesman fee (payable when the tradesperson comes to you) is paid directly to the tradesman attending your call out as they will take care of your emergency.
How long do refunds take?
Any refund authorised by Rapid Response Tradesmen will take between 3-5 business days. Please note that Saturday and Sunday are not business days.
Booking
How do I make my payments?
Online Payment:
After submitting your Emergency Call Out details you will be taken to a secure page to enter your card details. Once payment is submitted the page will confirm your booking and our service representative will contact the phone number provided.
Payment by Phone:
Customers who call EcoFlow will be asked to provide payment details over the phone. All Call Out payments are processed immediately and no personal payment data is stored anywhere in our client system.
Payment to Tradesmen after service is complete:
Making a payment to your tradesman can be done by cash or card if they accept card payments.
How do I arrange my emergency call out?
Phone:
Call our 24 hour hotline [+44 7818 551 676] and our service attendant will help walk ou through all the necessary steps to insure the right tradesmen is called for your specific job.
or
Online:
Navigate to the book now page, select the emergency you require and input your emergency details. Once the booking form is submitted you will be taken to your payment page. Once payment has gone through we will contact your within moments to arrange next steps.
Can I cancel my booking?
As part of our quality service at Rapid Response Tradesmen, the booking fee (paid by you whilst arranging your emergency call out) is paid directly to us. This is to utilise and have access to our emergency tradespeople saving you time and money by getting a pre-vetted quality tradesman immediately.
The tradesman fee (payable when the tradesperson comes to you) is paid directly to the tradesman attending your call out as they will take care of your emergency.
My booking has been cancelled how do I get a refund?
Any refund authorised by Rapid Response Tradesmen will take between 3-5 business days.
Please note that Saturday and Sunday are not business days.
Service
How will I know my tradesmen is coming?
Once your booking has been confirmed and payment is completed we will contact you within moments to arrange next steps and give details of the tradesperson on their way to you. We will reach out to you and our tradesman to ensure our timescales are met.
What if my tradesmen does not arrive?
We will reach out to you and our tradesman to ensure our timescales are met. If due to unforeseen circumstances your tradesman doesn't arrive we will endeavour to get another to you.Our vetting and contact method will ensure this is kept to an absolute minimum.
What checks do you do on the tradesmen?
Before taking on a tradesperson to provide their services to you we thoroughly vet them by making sure they have public liability insurance and the relevant qualifications (which are checked with the issuing authority) to ensure you have piece of mind.We also look at the reviews their company has received to ensure their quality closely matches ours.
My emergency call out is complete but I want the other tradesmen to carry out the other work...
We are pleased that you are happy with your emergency callout. Please speak to your tradesperson on site to discuss further work. This will need to be arranged directly with them, unless you require an emergency callout.
What tradesmen do I need?
If you are unsure as to what type of tradesman you require please contact us first prior to booking as we can categorise your emergency call out.If you book the wrong tradesmen or think you may have chosen incorrectly after booking and paying we can smoothly re-allocate your booking to the correct tradespeople after our timely response call.
CUSTOMER
TESTIMONIALS
TESTIMONIALS
Small Leaks Add Up!
10%
Around 10% of homes have leak problems.
In the case of home water damage, plumbing statistics indicate that these leaks usually occur due to worn faucets & toilet flappers, dripping faucets and outdated pipes.
Trusted Plumbing Professionals
We are small group of tradesmen including plumbers, electricians, and gas engineers. We have combined experience of over 99 years and can help you with any of your home or business emergency call out needs.
Nothing wears on homeowners like the idea of handling maintenance problems. From the water heater to sewer line, from electric to gas appliances we take the pressure off of you (and put it back in your shower lines). Our plumbers are the most recognised professionals in the NE because we’re committed to amazing service.
Trusted Plumbing Professionals
We are small group of tradesmen including plumbers, electricians, and gas engineers. We have combined experience of over 99 years and can help you with any of your home or business emergency call out needs.
Nothing wears on homeowners like the idea of handling maintenance problems. From the water heater to sewer line, from electric to gas appliances we take the pressure off of you (and put it back in your shower lines). Our plumbers are the most recognised professionals in the NE because we’re committed to amazing service.