Plumbing, Gas, Electrical & More!
CONDITIONS
TERMS AND
SERVICES
Are You Experiencing a Maintenance Emergency?
Terms & Conditions for Your Emergency Call Out Needs
This Agreement is made on [please enter the date]
Between:
The Parties to the Agreement:
ECOFLOW. [THE COMPANY]
AND
[PLEASE ENTER YOUR FULL NAME AND ADDRESS] [THE CLIENT]
The Company operates a same day service specifically to assist in the provision of services for emergency repair or maintenance.
The Company agrees to supply to the client, subject to the terms and conditions below, the details of a tradesperson or persons, suitably qualified to carry out work as specified by the client, in consideration for which the client will pay to the Company a payment [Introduction charge].
The introduction charge is payable immediately and is non-refundable.
Following payment of the introduction charge the client will be issued a booking number and the Company will within 24 hrs of the effective date arrange for a trades person to contact the client, thereafter relationship between the client and the Company will terminate.
The client will acknowledge and agree that this Agreement is only in respect of the introduction and, for the avoidance of doubt, the Company carries no liability whatsoever for any acts or omissions either by accident or negligence of the trades person resulting damage, following the client’s engagement of the trades person. The liability for such damage is of the trades person for which they will have the aforementioned insurance.
The Company will use its best endeavours to ensure that the skill set of the tradesperson matches the requirements of the client and further, that the tradesperson is fully licensed and carries a policy of insurance covering any liability incurred in any way whatsoever during the course of the proposed work. The client is responsible for the identification of the correct tradesperson for the proposed call out. If unsure the client should contact the company prior to finalising the agreement and/or the issue of the booking number.
Any faults, snags, leakage or otherwise malfunction occurring as a result of the work carried out must be reported within 72 hours beginning with the job completion time, quoting the booking number. Failure to report such malfunction within the specified 72 hr period may result in a further introduction charge being levied.
Any parts supplied by the customer and fitted by the trades person is not subject to any warranty.
Confirmation of the agreement will set out the name of the trades person and their expected time of arrival (ETA). Should the trades person not arrive within 60 minutes of their ETA the client is requested to contact the Company immediately. If for any reason the original trades person is no longer able to attend the client, the Company reserves the right to allocate a replacement trades person whom the Company warrant will be of a similar skill profile. In such circumstance the client will not be charged for any subsequent introduction.
Following the completion of the work the client will pay the trades person in respect of the work carried out (The call out fee). The call out fee is payable directly to the appointed trades person. The Company will not be responsible for any payments made directly to third parties.
The client is at liberty to contract with the trades person for any further works or repairs not specified at the time of the initial engagement by way of a separate agreement with the trades person. Such further agreement will not in any way have any call upon the company and will be strictly between the client and the trades person.
Governing law and jurisdiction
This Agreement, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this Agreement or its formation, shall be governed by and construed in accordance with the laws of England.
The parties irrevocably submit to the exclusive jurisdiction of the courts of England for the purpose of hearing and determining any suit, action or proceedings or settling any disputes arising out of or in connection with this Agreement and for the purpose of enforcement of any judgment against their respective assets.
Definition
Introduction Charge; means the charge the client pays to the Company prior to any work being carried out in consideration for the introduction to a trades person whose skills and qualification matches the needs of the client.
Call-Out Fee; means the fee payable by the client to the trades person in consideration for the works carried out at the request of the client.
Booking Number; means the number the client is issued following payment of the Introduction Charge and should be quoted in all future correspondence referencing the booking.
Effective Date; means the date on which the provision of services start.
Frequently Asked Questions
About your Emergency Call Out Needs
General
What areas do you cover?
We currently cover the North East of the UK.Please visit the postcode finder under this section and see your area within our catchment.If you're unsure please feel free to contact us.
Why do I need to verify my payment when making a payment online or over the phone?
Due to the adoption of the new 3D Secure 2.0 (also known as 3DS2) security standard amongst card providers, you’re now required to authorise your online payments. This is to reduce the risk of fraud and prevent the use of your credit or debit card without your authorisation.When making a payment using your credit or debit card online, you may now be asked to authorise it by your card provider. The authentication method varies between card providers, but this could be a code sent to your mobile phone, which you need to enter to complete your payment, or a prompt on your mobile banking app.
Why do I make 2 payments?
As part of our quality service at Rapid Response Tradesmen, the booking fee (paid by you whilst arranging your emergency call out) is paid directly to us. This is to utilise and have access to our emergency tradespeople saving you time and money by getting a pre-vetted quality tradesman immediately.
The tradesman fee (payable when the tradesperson comes to you) is paid directly to the tradesman attending your call out as they will take care of your emergency.
How long do refunds take?
Any refund authorised by Rapid Response Tradesmen will take between 3-5 business days. Please note that Saturday and Sunday are not business days.
Booking
How do I make my payments?
Online Payment:
After submitting your Emergency Call Out details you will be taken to a secure page to enter your card details. Once payment is submitted the page will confirm your booking and our service representative will contact the phone number provided.
Payment by Phone:
Customers who call EcoFlow will be asked to provide payment details over the phone. All Call Out payments are processed immediately and no personal payment data is stored anywhere in our client system.
Payment to Tradesmen after service is complete:
Making a payment to your tradesman can be done by cash or card if they accept card payments.
How do I arrange my emergency call out?
Phone:
Call our 24 hour hotline [+44 7818 551 676] and our service attendant will help walk ou through all the necessary steps to insure the right tradesmen is called for your specific job.
or
Online:
Navigate to the book now page, select the emergency you require and input your emergency details. Once the booking form is submitted you will be taken to your payment page. Once payment has gone through we will contact your within moments to arrange next steps.
Can I cancel my booking?
As part of our quality service at Rapid Response Tradesmen, the booking fee (paid by you whilst arranging your emergency call out) is paid directly to us. This is to utilise and have access to our emergency tradespeople saving you time and money by getting a pre-vetted quality tradesman immediately.
The tradesman fee (payable when the tradesperson comes to you) is paid directly to the tradesman attending your call out as they will take care of your emergency.
My booking has been cancelled how do I get a refund?
Any refund authorised by Rapid Response Tradesmen will take between 3-5 business days.
Please note that Saturday and Sunday are not business days.
Service
How will I know my tradesmen is coming?
Once your booking has been confirmed and payment is completed we will contact you within moments to arrange next steps and give details of the tradesperson on their way to you. We will reach out to you and our tradesman to ensure our timescales are met.
What if my tradesmen does not arrive?
We will reach out to you and our tradesman to ensure our timescales are met. If due to unforeseen circumstances your tradesman doesn't arrive we will endeavour to get another to you.Our vetting and contact method will ensure this is kept to an absolute minimum.
What checks do you do on the tradesmen?
Before taking on a tradesperson to provide their services to you we thoroughly vet them by making sure they have public liability insurance and the relevant qualifications (which are checked with the issuing authority) to ensure you have piece of mind.We also look at the reviews their company has received to ensure their quality closely matches ours.
My emergency call out is complete but I want the other tradesmen to carry out the other work...
We are pleased that you are happy with your emergency callout. Please speak to your tradesperson on site to discuss further work. This will need to be arranged directly with them, unless you require an emergency callout.
What tradesmen do I need?
If you are unsure as to what type of tradesman you require please contact us first prior to booking as we can categorise your emergency call out.If you book the wrong tradesmen or think you may have chosen incorrectly after booking and paying we can smoothly re-allocate your booking to the correct tradespeople after our timely response call.
CUSTOMER
TESTIMONIALS
TESTIMONIALS
Small Leaks Add Up!
10%
Around 10% of homes have leak problems.
In the case of home water damage, plumbing statistics indicate that these leaks usually occur due to worn faucets & toilet flappers, dripping faucets and outdated pipes.
Trusted Plumbing Professionals
We are small group of tradesmen including plumbers, electricians, and gas engineers. We have combined experience of over 99 years and can help you with any of your home or business emergency call out needs.
Nothing wears on homeowners like the idea of handling maintenance problems. From the water heater to sewer line, from electric to gas appliances we take the pressure off of you (and put it back in your shower lines). Our plumbers are the most recognised professionals in the NE because we’re committed to amazing service.
Trusted Plumbing Professionals
We are small group of tradesmen including plumbers, electricians, and gas engineers. We have combined experience of over 99 years and can help you with any of your home or business emergency call out needs.
Nothing wears on homeowners like the idea of handling maintenance problems. From the water heater to sewer line, from electric to gas appliances we take the pressure off of you (and put it back in your shower lines). Our plumbers are the most recognised professionals in the NE because we’re committed to amazing service.